Operator Assisted Conferencing - FAQ
WHAT IS OPERATOR ASSISTED CONFERENCING?
Operator Assisted Conferencing is used for audio conferences that are very large or need special attention. An operator is available to dial out to participants, place participants in conference, conduct Q and A sessions and manage all the technical aspects of the call.WHY WOULD I NEED OPERATOR ASSISTANCE WITH MY CONFERENCE?
There are several reasons why Operator Assisted Conferencing is sometimes necessary. Large-scale or high-profile events such as investor relations calls, board of director meetings and complicated conferences often need the special services provided with Operator Assisted Conferencing. If your conference has the potential to exceed 125 participants, then an operator assisted conference is required.WHAT ARE THE DIFFERENCES BETWEEN AUTOMATED, STANDARD, AND PREMIUM SERVICES?
AUTOMATED
Participant dial-in and automated greeting.- Security lock to prevent uninvited participants from joining a meeting
- Participant entry tone
- Operator access
STANDARD
A conference operator answers calls, places call-outs, conducts a roll call, checks line quality and is available to the moderator by pressing *0.- Security lock to prevent uninvited participants from joining a meeting
- Participant entry tone
- Operator access
PREMIUM
Includes the same features as Standard service except that an operator remains on the conference call for its entire duration.- Touchtone Q and A and polling
- Play a pre-recorded message
- Security lock to prevent uninvited participants from joining a meeting
- Participant entry tone
- Operator access
HOW DO I RESERVE AN OPERATOR ASSISTED CONFERENCE?
If this is your first time reserving an operator assisted conference, speak with an Aspen Conferencing representative to establish your pricing. Once your pricing is established you will then be able to speak directly with a conference consultant to reserve your conference.
HOW FAR IN ADVANCE DO I NEED TO RESERVE A CONFERENCE?
24 hour advanced notice is advised when reserving an Operator Assisted conference to ensure availability.
HOW IS THE SERVICE PRICED?
There are three levels of pricing based on the level of support and features needed. For specific costs, please click on the "Pricing" link to the left and an Aspen Conferencing representative will respond accordingly.
WHAT PRE-CONFERENCE SUPPORT IS AVAILABLE?
Our experienced conference specialists are available to help you develop a successful event strategy and can handle all technical aspects of setting up the conference. An operator can also read a pre-planned script before or during your conference.
- Select from one of our premium conferencing services:
- Audio Conferencing
- Web Conferencing
- Video Conferencing